I don't trust TurboTax for my own reasons, but I grant that it's a good solution for a lot of people most of the time. This just sounds like a totally brain-dead thing to do though. Clearly their system doesn't scale properly and their administrative plans are scribbled on the wall with a broken Crayon -- and then wiped through with a Mr. Clean Magic Eraser. Out of the entire landscape of the web-based service universe, tax filing companies know their usage pattern. By the date. By the hour for some days. How could they consider shutting down the system for even a minute on the single most critical day of the year for them? Even if they absolutely had to do the reboot today, there should have been a message/response about the scheduled shutdown. After all, it was a scheduled shutdown and not an emergency response.
Posted by kstroke at April 17, 2006 06:33 PM