October 29, 2004

Nintendo Rocks

Talk about really good customer service. They aggressively pursued a course of action they felt was right, made a mistake on the way, admitted it, and offered a real apology (i.e. a system and a game). Cool.

Too bad many other people, companies, and politicians don't seem to have even this level of decency. This isn't even the ultimate. One step better would have been if Nintendo had discovered the mistake on their own and had taken corrective action on their own. There probably wasn't enough time for this to happen. The best would have been if they hadn't made the mistake in the first place.

My guess is that someone created a crawling program to generate a list of sites. Then the people going over the list weren't careful enough, or they hoped that enough intelligence was built in to filter out false positives. Silly people, it'd take a ton of ai to figure that out.

Posted by kstroke at October 29, 2004 01:42 PM
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